Consultancy

The Evolution Professional Services Team is a group of dedicated professionals that have the product knowledge, technical skills and industry experience to ensure that your Evolution crm solution delivers the performance you expect. Some of the services we provide include:

• Application design and implementation
• Training
• Upgrade and migration services
• Project management services
• System integration

For more information about these services contact Sales at +44 (0)1270 588228

Training

Training is an essential component in understanding how any product can best be used. Evolution Systems provides the training and support necessary to achieve the maximum benefits from Evolution crm and Commence.

Why Train?

• Staff are able to perform to their fullest potential
• Untrained personnel place additional burdens on other members of staff
• Increase overall business effectiveness
• Have the right skills for the task
• Contribute to the cost-effective delivery of business aims and customer service

Details of training courses available

Training Schedule

We can provide training aimed at the User, the Developer, and the Workgroup Administrator. Our training packages are modular, and can be delivered in standard form or tailored to a customer's requirements.

Training delivery is generally on-site, and to ensure maximum benefit for students, numbers are restricted to six people for user training and four people for developer/administrator training.

Evolution crm user training

Aimed at users of the Evolution crm packages who wish to optimise their use of the system. The course will enable users to use the software in the most effective way to gain maximum business benefits.

Commence User Training

Aimed at customers who wish to gain a full understanding of using Commence. User Training consists of a one-day course. The course addresses Commence concepts, database structure, and working with categories and views. The course is structured to compliment, but can be purchased separately to, Developer Training.

Commence System Development/Administrator Training

Aimed at workgroup administrators and customers, who wish to develop new, or modify existing systems in Commence, Developer/Administrator Training consists of a three day course. An introductory two-day session addresses user training as detailed above and fundamental database design, to include creating categories, detail forms, VB scripting, and agents. The third day is ordinarily scheduled 4 to 8 weeks after the first to teach more advanced techniques.

Technical Support

Technical support is available through our telephone helpdesk, via voice or modem, Monday through Friday, between 9am-1pm and 2pm-5pm GMT/BST, for all Evolution products, by contacting our Technical Support Department at +44 (0)1270 588228.

Technical Support Plans

Evolution Systems offers a choice of Technical Support Plans.

Contact our Sales Department at +44 (0)1270 588228 for additional information about these programmes.

Customers must have a Technical Support Plan in place to receive assistance. The Support Plan does not cover services to develop, interpret, or assist in customising your software. These services are available through Evolution Systems' Professional Services organisation.