Central to the success of a CRM system is ensuring sales, marketing, customer service and operations are tightly integrated with ready access to a central database of customer information and interactions.

Designed to fit seamlessly into a company's infrastructure, with full integration across multiple departments and job functions, Evolution Systems' business solutions are tailored for small to medium size companies. For more than a decade Evolution has dedicated itself to supporting the needs of these businesses by supplying comprehensive solutions that are easy to use, completely customisable and cost efficient to implement and maintain.

Easy to Use

Full Windows utilisation makes Evolution CRM as intuitive to use as Windows itself.

• User selectable screen presentation
• Agent technology automates repetitive tasks
• Simple ad-hoc reporting functions
• Powerful but simple search facilities
• Familiar look & feel is easy for users
• Simple interfaces to MS Office suite

Remote Access

Evolution CRM uses a distributed database architecture where each client in the workgroup uses a local copy of the database that is replicated with the server.

• Inherently supports mobile users who can work on the move
• Inherently supports remote users without the need to be permanently on-line to the office
• Updates can be synchronised over the internet
• Supports shared and private local data
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Low Cost of Ownership

Easy to install, develop and maintain, Evolution CRM is supportable without access to specialist IT skills making it the most cost effective CRM product on the market today.

• Installation of a multi-user network in less than 1 day
• Systems flexibility supports a start simple and expand approach
• No annual licence fee
• User licences can be added one at a time if required
• Simple changes can be done by in house personnel at very low cost

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Point & Click Customisation

Unlike traditional solutions that offer only limited customisation, every field within Evolution CRM can be tailored to meet our customer's requirements making this the most flexible CRM product available.

• Point & click interface supports simple development by non programmers
• Customisable desktops give the ability to tailor the system to suite each customer
• New categories (tables) can be added
• New fields can be added
• Forms and reports can be added and amended
• Powerful import and export gives flexible access to the data
• User defined agents automate repetitive tasks and prompt users to take essential actions

Windows, Web & Wireless Access

Evolution e-Business enables customers to capture and publish information directly to and from the CRM database, thereby extending the functionality to the web.

Wireless integration allows mobile phone or wireless PDA users to review, search and update their CRM databases ensuring that critical information is available at the right time.

Key mobile employees such as service engineers, salesmen and senior management can keep in touch with personalised details such as outstanding calls, new customer contacts and up to date order levels.