Evolution Systems Ltd

Customers are your lifeline, which is why you need to respond immediately when they call for assistance. To keep customers from waiting, help desk technicians need to access their records as soon as the phone rings.

Track Purchases, Repairs & Returns

With Evolution CRM, customer service representatives have immediate access to vital customer information such as product purchases, purchase date, open issues, call history, notes and follow up activity.

Evolution CRM software provides the features needed to monitor returns and complaints from initial contact through to resolution, sharing information between key personnel in the company to make sure the highest level of customer service is achieved.

Monitor & Track Warranties/SLAs

When a customer calls you need to be able to identify them at a personal and company level and service their inquiry in the most efficient way possible.

Every bit of information about a customer incident is stored in the database and is immediately available to the technician servicing the call. This ensures that your customers are provided with the right answers the first time and every time.

Eliminate Missing or Undetermined Calls

Call tracking, call management and problem resolution are all key components of the system. You can efficiently track all customer activity so that nothing slips through the cracks.

Improve Customer Retention

Although we all hope that nothing goes wrong, the fact is that customers frequently judge us on how we respond when problems happen, not on whether or not they arise.

Advanced users can place customer self-service pages on the Web using Evolution's pre-built applications for knowledge base, frequently asked questions, tips and techniques and more. This allows your customers to get answers to the simple questions that do not require human intervention.

Customers who cannot find the answer on the Web can log a call through their browser without talking to a technician, and can update themselves on progress and even the resolution via the internet, direct from their PC.

Share Vital Business Information

All.phpects of customer care, from the first point of contact throughout the complete life cycle of the client can be dealt with. Customer interactions can be monitored and tracked using charts, reports and logs. Staff can share information in a workgroup environment ensuring the latest and most complete customer history is readily available to the person answering the telephone or visiting the client.

Evolution CRM helps your staff to help your customers

Home \| About Us \| Services \| Solutions \| Cost of Ownership \| Downloads \| Contact Us \| Sitemap Evolution Systems Ltd, Finance House, 92-94 Nantwich Road, Crewe, CW2 6AT Tel: 01270 588228 Fax: 01270 260064 Email: info@evosys.co.uk
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