Evolution Systems' business solutions are designed for small to medium size companies. For more than a decade the company has dedicated itself to supporting the needs of these businesses by supplying comprehensive business solutions that are easy to use, completely customisable and cost efficient to implement and maintain.

Evolution CRM provides a complete solution enabling our customers to execute effective sales and marketing campaigns, track leads and opportunities, establish budgets, assign tasks, and manage campaign responses. With Evolution CRM Microsoft Office and the flexibility of the Commence development tools, effective production and monitoring of marketing can be supported.

Evolution CRM provides the sales team with the ability to record and manage all interactions with customers, prospects, vendor's or business partners and effectively manage the sales cycle from lead generation through to closure. Powered by Commence, this module of Evolution CRM provides one of the most powerful, flexible contact management software programs available.

Track Marketing Campaigns & Responses

Every growing business is looking for an effective marketing tool to introduce their product or service to a targeted group of potential customers.

• Track response by campaign
• Track orders by campaign
• Compare cost of campaign against orders won
• The Evolution CRM marketing tool provides a powerful e-mail, letter or fax interface to potential customers

Access Complete Customer History

When a customer calls you need to be able to identify them at a personal and company level and service their inquiry in the most efficient way possible by immediate access to key information.

• Products purchase history
• Full communication history
• Pending actions
• Outstanding service/helpdesk calls
• Outstanding project status

Manage Opportunities & Accounts

With the simple click of an icon, sales staff have immediate access to information and history on their customers. Sales people love Evolution CRM because it is comprehensive yet easy to use. Sales forecasting software must be easy to use if it is to be adopted by the sales force. Evolution CRM provides the sales forecast as a spin off from the salesman's day to day activity requiring no specific action.

• Review sales pipelines
• Add new opportunities
• Schedule follow up activities
• View follow up activity due
• Provide consistent, accurate forecasts
• View opportunities at salesman and management levels.

Provide Consistent & Accurate Forecasts

Accepted as one of the most difficult areas in any business, sales forecasting software must be easy to use if it is to be adopted by the sales force. Evolution CRM provides the sales i forecast as a spin off from the salesman's day to day activity requiring no specific action.

• Long and short pipeline forecasts are supported
• Comparison between salesman and system forecasts help management to isolate action points
• Flexible display and print options let the team view data the way they need it
• View opportunities and salesman and sales management level

Share Vital Business Information

Probably the most simple but most effective benefit of a computerised CRM system is to take the information already available to individuals and small groups, and make it more accessible. The customer contact management features of Evolution CRM provide many benefits to the user.

• Monitor the life cycle of a client
• Review all or a filtered sub set of details
• Monitor phone calls, e-mails, letters, web contact etc
• Include helpdesk calls and project timesheets if required.
• Share basic details such as contact names, telephone numbers, e-mail addresses and more.
• Enter private data which does not get shared
• Idea tool for mobile sales force automation

Evolution CRM helps your staff to help your customers